After the terms and condition please add below terms as well:
Delivery
We aim to deliver goods to you as described within our Delivery Information page. If we are unable to deliver the goods within a reasonable time, due to reasons beyond our control, we will inform you, then if you wish, you may cancel the contract and we will refund any money paid by you.
If we accidentally damage goods in the course of delivery, our liability for that damage is limited to the repair, replacement or refund of the goods delivered or the value thereof. We do not pay compensation beyond these limits.
8.1 Please check the measurements and delivery access to Your home. It is important to check
the measurements of Your Products by visiting Our Website or by calling Our customer service team.
Please ensure that there is adequate doorway and stair access. We cannot accept any liability for any
extra costs incurred by You as a result of incorrect or incomplete measurements or information
supplied by You.
8.2 Please check that the route from the lorry to Your room of choice is safe and free from
potential problems or hazards. As Our staff have not visited Your home and cannot advise whether
Your Products will fit, We ask that You take reasonable steps to ensure that the Products can be
successfully delivered to You. This includes making sure that the lorry can get to You and measuring
any door or ceiling heights, plus twists and turns (including Your stair banister) that might cause
difficulties when We deliver. Your order will typically be delivered via a large lorry, so please be sure
Your property is accessible for this type of vehicle. If You think there may be an issue, please call Us
prior to delivery.
8.3 It is helpful if You can be at Your home to accept the delivery, because no one knows it better
than You. If You are unavailable to accept the delivery, please note that there must be someone over
the age of 18 at Your property to take the delivery for You.
8.4 Please take reasonable steps to remove any internal or external tripping hazards, furniture,
ornaments, wall fixtures or cables that will obstruct the route to Your room of choice. We
cannot be held responsible for any damage to these items if they are not removed, unless caused by
our negligence. Please note that Our drivers are not allowed to remove their shoes (for health and
safety reasons) when delivering such heavy items, but they do wear paper overshoes to avoid
unnecessary marks to floors and carpets. You should take care to ensure that the route is safe and
accessible before the delivery team arrive. We recommend you take steps to cover floors and carpets
if necessary, and where possible secure temporary coverings to avoid tripping hazards. We cannot be
liable for failure to deliver due to inaccessibility or for marks, scratches or damage caused to Your
property, internally or externally, unless such damage is caused by Our negligence.
8.5 We are only able to deliver to addresses in the United Kingdom mainland (including mainland
Northern Ireland). Delivery to certain postcodes may take longer than others.
8.6 Although the majority of Our Products are in stock and can be delivered to You within 14 days.
We will advise You of any required lead times at the point of ordering.
8.8 Although We endeavour to offer flexible delivery dates, Our delivery is subject to availability.
8.9 Any changes made to Your order might impact the delivery date. We may be unable to deliver
Your Products on Your confirmed delivery date should changes occur. If We are unable to deliver
Your entire order on the same day, We will deliver Your order in instalments. We will not charge You
for deliveries in instalments unless this is a result of Your request.
8.10 Time of delivery is not of the essence. We will not be liable for any loss or damage suffered by
You through any reasonable delay due to unforeseen circumstances.
8.11 In the unlikely event that there is an issue with Your Product(s) on arrival, please notify Us upon
becoming aware of it and Our customer service team will help to resolve the matter for You as quickly
as possible. Once Your service case has been raised, a member of Our customer service team will
look into the best way to resolve the situation and You will be contacted within two Working Days. We
will require You to provide certain information about the reported fault (including a photograph of the
damage) to enable us to investigate and resolve the issue. Nothing in this paragraph affects Your
statutory rights.
8.12 For orders containing multiple items, the delivery date offered to you is based on the availability
of the product with the longest delivery.
8.13 The Product is Your responsibility from the time We deliver the Product to the address You gave
Us.
Cancellation
9.1 Cancelling before delivery You can cancel an order by contacting us, but should You wish to
cancel an order please try and can give Us as much notice as possible before the arranged delivery
because Our Products begin their journey to You three days before the delivery date.
9.2 The cancellation period will expire after 14 days from the delivery date. After this 14 day period
has expired We do not accept returns of any Products purchased from us.
9.3 To exercise Your right of cancellation, You must contact Us within 14 days from delivery with Your
intention to return the Product.
9.4 If You have received the Products relating to the order You wish to cancel, You must return these
Products to Us within 14 days from the date of Your cancellation. We ask that You try to return Your
Products to Us in or with their original packaging* to protect the Products while they travel back to Us.
If the product is not in it’s original packaging we won’t be able to accept the return.
9.5 To meet the cancellation period deadline, it is sufficient for You to send Your notice of cancellation
before the cancellation period has expired.
9.6 If You decide to cancel Your order, We will reimburse You for all payments which We have
received from You in relation to Your order, including the cost of delivery,less any return fees
9.7 we won’t be able to accept any return if the fault or damage occurs in your care.
FAILED DELIVERIES & RE-DELIVERY
Failed deliveries will incur a re-delivery fee.
Please make sure you are available to receive delivery on the agreed date and time. If you
find that you are unable to receive delivery, please contact us at least 24 hours before your
delivery is due to take place.
1. Ordering and Payment: When you place an order on our website, you agree
to pay the full amount due at the time of purchase. We accept payment by
credit card or other payment methods that we make available on our website.
Prices and availability of products are subject to change without notice.
2. Shipping and Delivery: We will ship your order to the address you provide us
with. We are not responsible for any delays or other problems caused by the
shipping carrier. Please allow for up to 14 business days for delivery. If you
need your order expedited, please contact us and we will do our best to
accommodate your request.
3. Returns and Refunds: If you are not satisfied with your purchase, you may
return it within 14 days for a refund or exchange. The item must be returned in
its original condition and packaging. We do not cover the cost of return
shipping, unless the item arrived damaged or defective.
4. Product Information: We make every effort to provide accurate and up-to-date
product information on our website. However, we do not guarantee the
accuracy of this information and we are not responsible for any errors or
omissions. Please contact us if you have any questions or concerns about a
product.
5. Changes to Terms and Conditions: We reserve the right to change these
terms and conditions at any time without notice. Your continued use of our
website following any changes constitutes your acceptance of the new terms
and conditions.
