Welcome to the delivery policy of Blythe Living, an online furniture retail store. We are committed to ensuring that our customers receive their orders in a timely and efficient manner. This policy explains how we handle the delivery of orders placed on our website.
Shipping and Handling
- We offer shipping to most locations within the United Kingdom. Shipping and handling fees are calculated based on the weight and dimensions of your order, as well as your shipping location. These fees will be displayed at checkout before you place your order.
Delivery Time
- We strive to deliver your order as quickly as possible. Standard delivery times are typically 7-14 business days from the time your order is placed. If you require expedited delivery, please contact us, and we will do our best to accommodate your request.
Delivery Method
- We use a variety of shipping carriers, depending on the size and weight of your order, as well as your shipping location.
Delivery Address
- Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or other problems caused by an incorrect or incomplete shipping address.
Delivery Tracking
- Once your order has been shipped, we will provide you with a tracking number so you can track the delivery status of your order.
Delivery Inspection
- Please inspect your order carefully upon delivery. If you notice any damage to your order or packaging, please note it on the delivery receipt and contact us as soon as possible.
Delivery Delays
- We are not responsible for any delays caused by the shipping carrier, weather, or other unforeseen circumstances beyond our control.
Delivery Refusals
- If you refuse delivery of your order for any reason other than damage, you may be responsible for the cost of return shipping and a restocking fee.
Failed Delivery Fees
- Failed deliveries will incur a re-delivery fee. Please make sure you are available to receive delivery on the agreed date and time. If you find that you are unable to receive delivery, please contact us at least 24 hours before your delivery is due to take place.
Contact Us
If you have any questions or concerns about our delivery policy, please contact us.
Monday - Saturday 7am - 6pm
Our courier will contact you directly with 24-72 hours notice of their first available delivery date
3 or 4 hour delivery timeslot issued the day before delivery
DELIVERY & ASSEMBLY AVAILABLE FROM: £50
Removal of your Old Furniture available**
Disposal of your Old Furniture available**
Available only to limited Postcodes**
UK OFFSHORE & NORTHERN IRELAND DELIVERY
Delivery is now available to many UK Offshore locations.
These require individual assessment and cost calculations to ensure we can offer the most appropriate service to your area.
These locations include NORTHERN IRELAND, ISLE OF WIGHT, GUERNSEY, ISLE OF SCILLY, SCOTTISH ISLES, JERSEY & ISLE OF MANN
PLEASE EMAIL FOR A TAILORED QUOTE
* Remote Areas (AB31+, HS, IV7+, KW, PA20+, PH15+) - PLEASE EMAIL FOR A TAILORED QUOTE
WHAT HAPPENS AFTER I’VE PLACED MY ORDER ?
- We will email you your Order Confirmation, if this doesn't arrive immediately we ask you to kindly check your spam/junk folder
- Our office staff will then Process Your Order and then tell the warehouse they can pick your New Furniture
- Our warehouse will pick your New Furniture ready to go to its new home • and once this is done we will send you an email to let you know
- Our delivery team will then contact you to arrange a Suitable Delivery Dat
- You then take delivery of your New Furniture and enjoy it for many years to come
Delivery Terms & Conditions
Please note: Although we offer free delivery, Once a delivery date is booked in and agreed with one of our delivery partners and yourself, if for whatever reason you are not able to accept the delivery date/time or we encounter a failed delivery because nobody is at the property to accept delivery, we as a company have at this point incurred charges and reserve the right to pass these charges on to you, these charges depends upon the number of items you ordered and your delivery address.
What to know, before your items are received.
Please read the following carefully
01. Adequate Floor Protection
Please ensure you have adequate coverings to protect your flooring and carpets as we cannot accept claims that can be made for damage caused to unprotected flooring and carpets.
Please note that the delivery team is forbidden to remove any safety clothing including their footwear.
02. Access Into Property
Prior to the delivery team’s arrival, please check the dimension of your items ordered to ensure they are able to be physically maneuvered through passageways to the desired delivery point. If unsure of the dimensions your place of purchase will be able to help.
03. Breakable Objects
Please can you remove any personal objects that may be breakable en route to the desired delivery point (Pictures, hanging paintings, ornaments, mirrors, side tables etc), before the delivery team arrives.
04. Access Issues
If the delivery team feels that the items cannot be physically manoeuvred without causing damage to the product or property, in this case, the items will need to be delivered to an alternative space. - If you still wish the delivery team to attempt the delivery they will ask you to read and sign a disclaimer, this will be at your own risk and Furdeco will take no responsibility for any damage which may occur to the product or property.
05. Accepting Delivery
When accepting a delivery please check that you have received the correct number of parcels on the delivery note before signing.- In the unlikely event that your goods arrive damaged or parcels missing, please make a remark on the delivery note as damaged or missing parcels
- Any issues will need noting on your POD as unfortunately any damages or missing parcels after signing cannot be rectified.
